Complacency is risky behavior in the workplace and can lead to critical errors. To reduce workplace complacency, start with identification and whether the behavior is intentional, unintentional or habitual. Then build learning that provides awareness and advanced skills using benchmarks that apply critical error reduction techniques.
The key is engaging BOTH types of thinking in a creative process. Next-level solutions emerge from engaging the unpredictability and expansiveness of divergent thinking first, and then applying the narrowing of convergent thinking to ground the new ideas into practical understandings and action steps.