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Service blueprint

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Optimise your business with Service Design: An Uber Case Study | by Studio Watr | Medium

Lynn Shostack coined the term ‘Service Design’ in 1982 to help organizations understand and unpack it’s behind the scene processes and the subsequent interactions between them. Focussing on the more…

How Can You Fully Understand the Process Related to a Service? Try With a Service Blueprint!

A service blueprint is, in essence, an extension of a customer journey map designed to assist with service design which in turn fits into the bigger picture of brand management.

Service Design: the next step in evolution after UX Design

From UX Design to Service Design, what does this shift mean and what are the differences? Read Patrick Sanwikarja's blog to get to know all about it.

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This template and stencil can be used to quickly create a customer journey map or service blueprint using the findings from your research. The stencils have been designed for easy layering.Save time and get it done now!

Rethinking Service Blueprints for Agile Delivery

Service Design is having its moment as businesses increasingly see the value of building innovative services that answer the needs of their customers. But behind the scenes, the tools of […]

Your New Go-To Design Method: The Service Blueprint - Center for Care Innovations

For the design enthusiasts in our network, I have a question for you: When you're working on a design project at your organization and create a customer journey map, do you ever feel like you still on...

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