Bad customer service

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a man and woman standing at a counter with food in front of them, talking to each other

Why Customer Service Should be Part of Your Marketing Plan || In our digital world of instant gratification, your savvy customers want answers and information immediately. Here’s how to blend customer service and marketing to keep your customers happy. https://www.shutterstock.com/blog/customer-service-marketing-strategy

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a man and woman sitting at a counter talking

We interviewed more than 1,000 consumers in our 2020 Achieving Customer Amazement Study and asked about their willingness to switch brands or companies for better customer service. The response was a resounding “yes” to switching, in that 96% of customers will leave you for bad service.

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a woman with headphones talking on her cell phone in front of a store employee

As long as you grew up in some form of modern civilization and went to school, then you should at least by now have a basic set of manners imprinted on your brain. All over the world ‘manners’ are viewed differently. Each country has its own unwritten rules that the national people abide by and...

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