Analysis of a service, through the Customer Journey Map by Anna Maggi
Customer development and Lean Startup.
Customer Experience Mapping.
Seven Steps for Developing Customer Journey Maps
Another case of integrating the scenario, storyboard, and system navigation. The whole work is expected to be in early 2015. UX UI Service Design Tool
Example Customer Buying Journey template
A to Z of example UX docs and deliverables including Content models | Empathy maps | Experience maps | Mental models | Personas | Process diagrams | Prototypes | Scenario maps | Scenarios | Sitemaps | Sketches | Storyboards | Style guides | Style tiles | System maps | Task grids | Usability reports | User journeys | User story maps | Visuals | Wireframes | Word clouds
Starbucks Experience Map. Creating good service is also about defining where not to brilliant. :)
Cloud Experience Map - Telefonica Digital
How to Create a Customer Journey Map #ux #strategy