Service design > CEx maps

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Analysis of a service, through the Customer Journey Map by Anna Maggi

Analysis of a service, through the Customer Journey Map by Anna Maggi

Customer development and Lean Startup.

Customer development and Lean Startup.

Customer Experience Mapping.

Customer Experience Mapping.

Seven Steps for Developing Customer Journey Maps

Seven Steps for Developing Customer Journey Maps

Another case of integrating the scenario, storyboard, and system navigation. The whole work is expected to be in early 2015. UX UI Service Design Tool

Another case of integrating the scenario, storyboard, and system navigation. The whole work is expected to be in early 2015. UX UI Service Design Tool

Example Customer Buying Journey template

Example Customer Buying Journey template

A to Z of example UX docs and deliverables including Content models | Empathy maps | Experience maps | Mental models | Personas | Process diagrams | Prototypes | Scenario maps | Scenarios | Sitemaps | Sketches | Storyboards | Style guides | Style tiles | System maps | Task grids | Usability reports | User journeys | User story maps | Visuals | Wireframes | Word clouds

A to Z of example UX docs and deliverables including Content models | Empathy maps | Experience maps | Mental models | Personas | Process diagrams | Prototypes | Scenario maps | Scenarios | Sitemaps | Sketches | Storyboards | Style guides | Style tiles | System maps | Task grids | Usability reports | User journeys | User story maps | Visuals | Wireframes | Word clouds

Starbucks Experience Map. Creating good service is also about defining where not to brilliant. :)

Starbucks Experience Map. Creating good service is also about defining where not to brilliant. :)

Cloud Experience Map - Telefonica Digital

Cloud Experience Map - Telefonica Digital

How to Create a Customer Journey Map #ux #strategy

How to Create a Customer Journey Map #ux #strategy

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